CommCore Blog and News

Posts Tagged: Crisis Response

Learning from the first crisis: Don’t make the same mistakes twice

Virginia Tech’s shooting massacre in 2007 changed the way universities and other public institutions respond to crises.  As a result of the slow, manual campus warning system in place on the day a deranged gunman killed 32 people, emergency and crisis response leaders more rapid alert protocols, adding blast texts and emails along with other traditional warnings. Read more

NBC’s Pledge Gaffe

Any reporter and editor has been there before – letting something slip through on the air or in print that came back to bite them. But NBC did it in spades this past weekend – its editorial processes failing twice – in its coverage of the U.S. Read more

Proper Planning is the Key to Crisis Communications

The current spate of international and domestic crises is a stark reminder to all professional communicators: in Crisis Response there is no substitute for preparedness.

An enterprise paralyzed by a devastating earthquake or tsunami. Read more

Sometimes The “Fix” Works

As corporate apologies go, Groupon’s mea culpa and corrective actions after its Super Bowl ad controversy was about as forthright as they come: “We hate that we offended people, and we’re very sorry that we did,” CEO and founder Andrew Mason wrote in a post last week on the corporate blog. Read more

The Carnival Splendor’s Social Media Strategy

Carnival Cruise Lines is getting generally high marks for its customer relations and public relations response to the highly-publicized misfortune that befell its “Carnival Splendor” earlier this month. The ship and passengers were stranded at sea for days with no power after an engine room fire, and the vessel had to be towed in to port. Read more

Crisis Planning and Risk Management

In the wake of the deadly gas explosion in San Bruno, CA, CNN interviewed Georgia Public Service Commissioner Stan Wise in order to get a sense of the risks and realities in our utility infrastructure. Read more