When local, state and federal authorities faced the nation’s first confirmed Ebola outbreak in Dallas in 2014, reviews of their response were harsh:
- Bungled protocols at Texas Presbyterian Hospital, site of the original infection
- Conflicting public messages from hospital, county, state and federal government authorities
- Lack of overall preparedness and coordination
A key tenet of good crisis planning is conducting a thorough post-crisis assessment of “lessons learned” – aka “How did we do?”
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