We’re not in the business of picking on pro athletes. But it sure appears that some of them are quite good at social media blunders. We can learn from two ill-advised postings over the summer:
Shortly after Washington Redskins quarterback Robert Griffin (aka RGIII) lost his starting job, an intern he hired to manage his social media postings “liked” a posting on Instagram criticizing the football team’s owner. Read more
Two unconnected events within 100 miles provide ample crisis communications lessons:
When Baltimore Mayor Stephanie Rawlings-Blake addressed the media and the public for the first time as riots rocked her city in April, she paid a steep reputational price with one poorly-articulated phrase. Read more
One of the top media attention grabbers is an airplane crash at a major airport with dramatic video of the explosion and fire.
Hurricane Sandy has wreaked havoc on all aspects of life in the North East. Everyone at CommCore is safe, although we all know someone with significant property damage.
One interesting measure of the storm and social media is how business-like and fact-based transportation companies – airlines, trains and buses — have been in their communications. Read more
The shocking report by Special Investigator and former FBI Director Louis Freeh on the conduct of Penn State University officials during the buildup to the Jerry Sandusky sexual abuse scandal demonstrates how a slow, hidebound institutional culture and chain of command can exacerbate a crisis to disastrous proportions. Read more