Equifax stock fell 19.5% the day the credit reporting agency revealed its massive data breach from six weeks earlier, affecting 143 million customers.
Six days later, it was down 31%.
Equifax’s bumbling response has come under withering criticism from the public,media, lawmakers, regulators, analysts, and crisis experts. Read more
CommCore CEO Andrew Gilman, was quoted the Business Insider article, “Google’s decisive response to its sexism crisis makes Uber look even more flat-footed,” on Google’s quick response to an anti-diversity manifesto leaked by a senior engineer. Read more
FOR IMMEDIATE RELEASE
Contact: Stephanie Pischke
Washington D.C., January 11, 2017 — Washington Business Journal’s “Book of Lists 2017” has once again named CommCore Consulting Group as one of the Top Public Relations Agencies in the Washington, DC metro area. Read more
Andy Gilman states: Use all your channels. If you’re hacked, you might lose control of your website. Use Twitter, Facebook and all your channels to communicate.
The entire article can be found on PR Daily. Read more
We’re not in the business of picking on pro athletes. But it sure appears that some of them are quite good at social media blunders. We can learn from two ill-advised postings over the summer:
Shortly after Washington Redskins quarterback Robert Griffin (aka RGIII) lost his starting job, an intern he hired to manage his social media postings “liked” a posting on Instagram criticizing the football team’s owner. Read more
Two unconnected events within 100 miles provide ample crisis communications lessons:
When Baltimore Mayor Stephanie Rawlings-Blake addressed the media and the public for the first time as riots rocked her city in April, she paid a steep reputational price with one poorly-articulated phrase. Read more