CommCore Blog and News

Posts Tagged: crisis communications

A New “Tobacco Moment”

When a respected publication like The Economist proclaims a scandal as global finance’s “tobacco moment,” you know it’s not referring to your average PR-crisis. The furor over Barclays’ alleged LIBOR interest rate fixing is not likely to go away anytime soon for two reasons, both of which should give finance execs pause:

•    Experts agree that Barclays represents only the tip of the iceberg. Read more

No “Crash and Burn” In This Case

The back-to-back car accidents involving Secretary of Commerce John Bryson this past weekend could have ended up burning the fingers of an Obama administration already trying to manage the President’s “private sector is doing fine” PR-fire. Read more

Don’t Give Them The Finger

When it comes to crisis response, TV and Social Media can be either friend or foe. It all depends on how you handle it.
Consider what is called the Letterman-Leno Syndrome – when an incident that puts your brand at risk becomes fodder for network TV comedy monologues or skits. Read more

Catch the Spirit…

If a tree falls in the forest do you hear it?  You do if Spirit Airlines is holding the saw.

In case you missed the latest coverage surrounding Spirit…dying Vietnam vet Jerry Meekins tried to get a refund after being told by his doctor that he was too sick to fly.  Spirit refused his request for days citing its iron-clad no refund policy.  They even suggested that he should have bought travel insurance. Read more

Protecting the NFL Brand

If you follow the NFL, the news of the day is the one-year suspension and fine of New Orleans Head Coach Sean Payton for his involvement in the now-famous bounty program as well as the indefinite suspension of Greg Williams, the defensive coach who concocted the scheme.  Over a three-year period, Saints players were paid extra for targeting and in some cases injuring opposing players during football games. Read more

Lesson From the Media Side

A good line surfaced during Q and A at a forum at PR firm Powell Tate on the implications of social media for journalists and journalism.
Panelist Howard Fineman of the Huffington Post was engaged in an exchange with an audience member on ethics and accuracy in the age of Twitter. Read more

You have to say “I’m Sorry” more than once

The latest TSA story igniting the social space…a nursing mom was forced to use her breast pump in a public restroom in order to get though airport security.  According to news reports, the TSA official wasn’t convinced that the 38-year-old school vice principal with her nine month old daughter in tow was carrying a real breast pump.  “It really confuses me as to how an empty breast pump and cooler pack are a threat to national security and 20 minutes later, with milk, they no longer pose a threat to national security,” the outraged mom said. Read more

Lessons from Chardon High School

Geauga County, Ohio Sheriff Daniel McLelland – in whose county the fatal Chardon High School shooting occurred Monday – believes proactive crisis response training prevented the incident from causing more panic in the community than it already had:

“Several years ago, the Chardon school district and local law enforcement began conducting drills, training, practice, if you would, for an event just like occurred today. Read more