The importance of staying in the message box during a crisis was ably demonstrated this week by National Transportation Safety Board chairperson Jennifer Homendy. She ran a textbook press conference in Baltimore shortly after the Francis Scott Key Bridge tanker collision and collapse. Read more
CommCore Blog and News
Posts Tagged: crisis communications
CEO Andy Gilman quoted on Omnitracs ELDs Connectivity Crisis
Omnitracs, a technology company that provides innovative software and SaaS fleet management solutions to trucks, recently suffered from connectivity issues that directly affected their electronic logging devices (ELDs). As a result, drivers were required to use paper logs to record compliance with hours-of-service regulations. Read more
PR Lessons from Apollo 11
As we celebrate the 50th Anniversary of the Apollo 11 lunar vehicle landing on the moon, we think of Neil Armstrong’s infamous first words upon stepping down on the surface. We think of the historic moment the American flag was planted and Buzz Aldrin saluted. Read more
How to Keep Front Line Employees From Harming your Reputation
This post was written by CEO Andy Gilman and Program Manager Karla Corea-Carcamo.
The most recent example or a reputation hit was Waffle House. In a video gone viral; two employees are seen violently fighting behind the counter of Waffle House restaurant in South Carolina. Read more
Marriott’s Mea Culpa
A few weeks ago, Marriott announced a data breach had hit its Starwood brand reservations systems, putting the personal and financial information of up to 500 million guests from the last four years at risk. Read more
Dolce & Gabbana’s Promotional Video Campaign Causes Chaos in China
Just hours before their major fashion show in Shanghai was scheduled to start, Italian fashion house Dolce & Gabbana canceled the event after facing extensive backlash for recent promotional videos and Instagram messages.
Inappropriate Workplace Behavior Leads to a PR Crisis for Google and NBC News
Both Google and NBC News came under fire this week for their handling of inappropriate workplace behavior thus offering contrasting examples of how to handle a PR crisis. In the article, “PR Lessons from Google’s and NBC’s Contrasting Crisis Responses,” CEO Andy Gilman offers his advice for the two companies. Read more
CEO Andy Gilman weighs in on latest Papa John’s PR crisis
Papa John’s Founder, CEO, and iconic face of the brand, John Schnatter, has a history of making controversial comments. However, it was his latest that caused him to abruptly resign as chairman. Read more
Resignation of Papa John’s Chairman John Schnatter Draws Comparisons to Fmr. Uber CEO Travis Kalanick
After admitting he used the “N-word” during a company conference call in May, Papa John’s founder and CEO John Schnatter resigned as chairman earlier this week. This was not the first time he received media backlash after his controversial comments. Read more
CEO Andy Gilman Quoted in CNN Money article on latest Starbucks and Disney strategy
As we’ve seen recently with both Starbucks and Disney, when a crisis hits, you must act fast. Earlier this week CommCore CEO Andy Gilman was quoted about this in the CNNMoney article, “Strategy for Disney and Starbucks: Quick, bold action against racism.” Read more