One of the most difficult communications challenges is an institutional apology.
Often we are told not to say we’re “sorry” on behalf of an organization if we can get around it, for example by expressing “regret” at an outcome from this problem or that.
Four years ago it was Motrin-gate – the argument over whether Johnson & Johnson over-reacted when it pulled a Motrin ad campaign aimed at relieving the back pain suffered by Moms who carry their babies in a sling.
It’s hardly news that Twitter gaffes are a professional communicator’s nightmare. Once posted, it’s impossible to recall your tweet and pretend it never happened. We all know intuitively that brand and personal reputation damage is difficult to repair once your “mistake” has gone viral.
There’s a new study in the Harvard Business Review of 16 characteristics of leadership in which female leaders outpace their male counterparts.
Based on experience with hundreds of companies and organizations the categories that don’t surprise me are building relationships and developing others. Read more
by Amy Doman
You have to say “I’m Sorry” more than once
The latest TSA story igniting the social space…a nursing mom was forced to use her breast pump in a public restroom in order to get though airport security. Read more
Hard to find the old fashioned police blotter items in your local newspaper these days. They’ve gone the way of the Private Eye’s fedora. Jim Romanesko, news media watchdog, says thatthere are so few beat reporters left, there’s no one left to go down to the roundhouse any more to pick up the noteworthy cop beat tidbits.
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