CommCore CEO Andrew Gilman was quoted on the recent United Airlines crisis in the Washington Post’s article, “Why people will keep flying United even if they don’t want to”
And then there is the latest passenger scandal.
“This is going to collapse the three things they have done badly — the guitar, the leggings, and now all of a sudden you have a trifecta,” said Andrew Gilman, a crisis-management expert.
“The United line is, ‘We know you have a choice when you choose to fly,’ ” Gilman said. “Well, you really don’t have a choice. But if you had a choice today, you are going to pick the other guy.”