In every field there are teaching moments, and boy, do we have one right now in the communications and media arena.
Shirley Sherrod is an African American civil servant who heads up the Department of Agriculture’s rural development office in Georgia. Read more
The recent memo from U. S. Defense Secretary Robert Gates to his colleagues at the Pentagon on how to interact with the media comes as no surprise in the wake of the forced resignation of General Stanley McChrystal as commander of American and Coalition forces in Afghanistan. Read more
The U.S. Army has announced it is filing new criminal charges against a private who earlier admitted to leaking classified video of an Apache helicopter air strike in Baghdad in 2007 that killed 12 civilians including two journalists: http://nyti.ms/bihbyg. Read more
The Washington Post’s front page article on how US Government officials in Pakistan are trying to counter what they believe are inaccurate and wrongly slanted articles in the Pakistani media http://bit.ly/ddCiNY, is a reminder to any organization that believes it has suffered from poor reporting, rumors and misrepresentations, to take action. Read more
The Loose Lips lesson seems to be at hazard these days, ignored or forgotten by people who should know better, and whose careers have been sunk as a consequence.
A couple of weeks back it was Hearst newspapers White House Correspondent Helen Thomas. Read more
When Helen Thomas resigned as White House correspondent for Hearst newspapers earlier this month after more than 50 years as a front-row fixture at Presidential news conferences, it signaled more than the end of an era. Read more
McDonald’s recent voluntary recall of 12 million tainted “Shrek”-themed drinking glasses for children illustrates a fundamental rule of crisis communications: crises can bring opportunities, particularly when you have a crisis plan in place and act on it decisively. Read more
Establishing a communications “war room” in a crisis is one of the first tactical steps to get on top of a fast breaking situation.
It’s essential to have a central place for a crisis team. Read more